Start a conversation Sign in
Start a conversation

How can we help you?

We have a New change on how we can assist you 👉 NEW Support Portal Migration

  • Articles

    New features, fixes, and other important announcements.

Popular in EY - Announcements

  1. Support Portal FAQ

  2. Engine Yard pricing changes - March 2024

  3. Memos for Credits Applied to an Account

  4. End of Engineering for EYK and next steps for EYC

  5. Changes on invoicing and payment processing

Popular in EY - Engine Yard Platform Release Notes

  1. Engine Yard Platform Release Notes for December 26th, 2022

  2. Engine Yard Platform Release Notes for November 2nd, 2022

  3. Engine Yard Platform Release Notes for October 10th, 2022

  4. Engine Yard Platform Release Notes for September 28th, 2022

  5. Engine Yard Platform Release Notes for June 22nd, 2022

Popular in EY - Engine Yard Kontainers Release Notes

  1. Engine Yard Kontainers 1.10.1 Release Notes - February 6th 2023

  2. Engine Yard Kontainers 1.9.0 Release Notes - June 30th 2022

  3. Engine Yard Kontainers 1.8.3 Release Notes - April 20th 2022

  4. Engine Yard Kontainers 1.8.2 Release Notes - December 12th 2021

  5. Engine Yard Kontainers 1.8.1 Release Notes - July 6th 2021

Popular in EY - Engine Yard Kontainers CLI Release Notes

  1. Engine Yard Kontainers CLI 1.0.3 Release Notes - May 13th 2021

  2. Engine Yard Kontainers CLI 1.0.4 Release Notes - Aug 19th 2021

  3. Engine Yard Kontainers CLI 1.0.5 Release Notes - Nov 11th 2021

Popular in EY - Engine Yard Stack Release Notes

  1. Engine Yard Release Notes for March 19th 2023 (Stack stable-v7-1.0.15)

  2. Engine Yard Release Notes for March 13th, 2023 (Stack v6)

  3. Engine Yard Release Notes for February 21st 2023 (Stack stable-v7-1.0.14)

  4. Engine Yard Release Notes for January 30th 2023 (Stack stable-v7-1.0.13)

  5. Engine Yard Release Notes for December 28th 2022 (Stack stable-v7-1.0.12)

Popular in EY - Engine Yard Known Issues

  1. Let's Encrypt X3 root certificate expiration

  2. Recent deployment issues via Bundler version-locking

  3. AddTrust External CA Root expiration causing SSL certificate verification failures

  4. Deployment errors due to GitHub changes

  5. Warning message DNS SPOOFING DETECTED when SSHing into instances

  • Articles

    This section contains an updated set of articles meant to cover all areas of the product in an introductory fashion for

Popular in EY - Engine Yard Cloud Troubleshooting Guide

  1. Maintaining Application Functionality During Engine Yard Backend Failure

  2. Monitoring and Alerting in Engine Yard

  3. Troubleshooting the Deployment Process in Engine Yard

  4. The Default Deploy Hooks in Engine Yard

  5. Understanding Backups, Snapshots, and Replication

Popular in EY - Getting Started with EngineYard

  1. Password and Access Management in EngineYard

  2. Unicorn vs. Puma vs. Passenger: Comparison of each App Server

  3. Engine Yard Cloud Introduced

  4. Engine Yard Technology Stack Update Policies

  5. Stacks compatibility matrix

Popular in EY - Manage your Account

  1. Engine Yard Early Access

  2. Managing Multiple Logins

  3. Canceling your account

  4. About Accounts

  5. Before You Begin: Set Up Your AWS Account And User

Popular in EY - Manage your Environment

  1. Understanding Risks and Limitations of Adding Exceptions to Your Firewall

  2. Create an Environment

  3. Use Cloud Storage with Engine Yard

  4. Encrypted EBS

  5. New Relic Infrastructure Agent

Popular in EY - Manage Your Instances

  1. Creating a DB-only environment in Engine Yard

  2. Using Memcached with Ruby on Engine Yard Cloud

  3. Sizing Your Instances

  4. EY Instance Access Controls and Logging

  5. Modifying Instance Volumes

Popular in EY - Deploy your Application

  1. ey-core usage in Engine Yard Cloud

  2. How Your Ruby Code Is Deployed on Engine Yard Cloud

  3. Use Non-Ruby Deploy Hooks

  4. Using 'yarn' to manage NodeJS modules for assets compilation

  5. Using the nokogumbo gem on EYCloud

Popular in EY - Manage your Database

  1. About Database Replica Promotion

  2. Access Your Database Remotely Through an SSH Tunnel

  3. Backup the Database

  4. Can I rename my database?

  5. Checking for Connections

Popular in EY - Manage your IP Addresses

  1. About IP Addresses on Engine Yard Cloud

  2. Manage IP Addresses

  3. Delete IP Addresses

  4. Set up Domains and DNS

  5. Use Application Slave IP Addresses

Popular in EY - Work with SSH (Secure Shells)

  1. Member Key Pair Management

  2. Creating SSH Keys

  3. Add an SSH key to an Environment

  4. Connect to Your Instance Using SSH

  5. Adding SSH Keys to Engine Yard Cloud

Popular in EY - Monitor your Application

  1. Introducing Weatherman: Your Engine Yard AI Assistant for Instance and Environment Alerts

  2. Filesystem Health Checks

  3. HAProxy Health Check

  4. Set up Application Monitoring

  5. Monitor Application Uptime

  • Articles

    Reference Documentation for PHP on Engine Yard Cloud

Popular in EY - PHP

  1. Use Composer for PHP

  2. Composer major upgrade fix

  3. Set Up a Local PHP Environment

  4. Deploying & Scaling Magento Community Edition 1.8.x on Engine Yard

  5. PHP Performance I: Everything You Need to Know About OpCode Caches

  • Articles

    Use these docs to help you to upgrade your environment in support of the recent addition of the latest generation AWS in

Popular in EY - Upgrades

  1. Upgrade Guide

  2. Instance and Stack EOL

  3. Use C4 Instances

  4. Use M4 Instances

  5. About Amazon VPC on Engine Yard

Popular in EY - Customizations

  1. Blocking Subdomains via Nginx Configuration

  2. Customize Your Environment with Chef Recipes

  3. Custom Chef Recipes — Examples & Best Practices

  4. HTTP/2 is coming to Engine Yard

  5. Checking If Chef Recipe is Enabled

Popular in EY - Migrate Applications

  1. Migrating instances to v7 Stack

  2. Upgrade to the Latest Ruby Version

  3. Move Your Application to a Different Region

  4. Migrate to Engine Yard Cloud

  5. Upgrade Steps Template

Popular in EY - Engine Yard Ubuntu 20.04 (Stack v7)

  1. EY Stack v7 Preview

  2. Differences in the v7 stack from our stack older versions

  3. Engine Yard Ubuntu 20.04 Technology Stack

Popular in EY - Engine Yard Ubuntu 19.05 (Stack V6)

  1. Setting up Ruby 3 on EYC Stack v6

  2. Engine Yard Ubuntu 19.05 Technology Stack

  3. RubyGems versions on Stack v6

  4. Differences in the V6 stack from our stack older versions

  5. Default system shell under Stack V6

Popular in EY - Engine Yard Gentoo 16.06 (Stack V5)

  1. Engine Yard Gentoo 16.06 Technology Stack

  2. Custom Chef

  3. Migrating Custom Chef Recipes from v4 to v5

  4. Migrate From Engine Yard Gentoo 12.11 (Stable-V4) To Gentoo 2016 (Stable-V5) With Custom Chef

  5. Differences in the V5 stack from our stack older versions

Popular in EY - Engine Yard Gentoo 12.11 (Stack V4)

  1. Engine Yard Gentoo 12.11 Technology Stack

  2. Use Engine Yard Gentoo 12.11

  3. Engine Yard Gentoo 12.11 FAQs

Popular in EY - Engine Yard Gentoo 2009 (Stack V2)

  1. Engine Yard Gentoo 2009 Technology Stack

  • Articles

    This Group would be for Billing Help Center Documents.

Popular in EY - Billing & Compliance

  1. I've cancelled my account, why am I being charged?

  2. My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended?

  3. How do I update my credit card information?

  4. Can I view my billing history and who on my account can see billing history?

  5. When do you charge my credit card?

  • Articles

    Engine Yard Kontainers (EYK) is a Platform-as-a-Service (PaaS) for deploying and managing applications in containers. EY

Popular in EY - Engine Yard Kontainers User Guide

  1. Giving other users access to apps

  2. Problems running console commands when connected through 'eyk ps:console'

  3. How to open a console session to a running container within a pod

  4. Moving an application to a new cluster

  5. Setting the default browser when using EYK CLI on WSL

Popular in EY - Advanced Topics

  1. Increasing Memory Allocation for a Specific Process in EYK

  2. Permission denied (publickey)

  3. Verify running processes

  • Articles

    This section contains articles and tutorial videos to get you up and running quickly.

Popular in EY - Quick Start Guide

  1. Getting Started with Engine Yard Kontainers

  2. Running Background Jobs in EYK

  3. Download the Kontainers CLI Tool

  4. The Dockerfile and Procfile: Defining the Image and Behavior of your Application

  5. Using a Database with your Kontainers Application

Popular in EY - Help Desk Basics

  1. Getting an environment or instance analysis from EY Weatherman

  2. How to Unleash the power of ATLAS + Weatherman: our new AI chat Support duo

  3. Keep Up With Engine Yard Release Updates, Stack, Community, Documentation ...

  4. Viewing your support tickets