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Billing/Finance/Legal/Compliance

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This Group would be for Billing Help Center Documents.

  • We can't pay by credit card. Can you invoice my company?
  • My Accounting Department requires some additional information on invoices. How can I obtain/ view a detailed breakdown of my invoices?
  • My company wants to cancel its services with Engine Yard. How do we do that?
  • When do you charge my credit card?
  • My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended?
  • How can I estimate my monthly bill?
  • How do I update my credit card information?
  • Can I view my billing history and who on my account can see billing history?
  • I've cancelled my account, why am I being charged?
  • How long do I have to pay my failed charges?


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