How to Change Your Support Plan

Overview

If you are an account owner and wish to change your current support plan, you can do so from the home page of your account. This article will guide you through the process of upgrading or downgrading your support plan.

Solution

  1. Log into your account as an Owner.
  2. You can view your current support plan and modify it per environment.

If you wish to downgrade your plan, this should be possible if the user interface allows it.

However, please note that Platinum customers have a year-long commitment and cannot downgrade unless they communicate with Customer Success at customersuccess@engineyard.com.

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If a customer opens a Support Ticket requesting us to downgrade their plan from platinum, rather than insisting that they contact customersuccess@engineyard.com, escalate it to the BU.

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Summary

Changing your support plan is a straightforward process that can be done from the home page of your account. However, Platinum customers should note that they have a year-long commitment and cannot downgrade their plan without contacting Customer Success.

FAQ

  1. Can I upgrade my support plan at any time?
    Yes, you can upgrade your support plan at any time.
  2. Do I need to open a Support Ticket to change my support plan?
    No, there is no need to open a Support Ticket to change your support plan.
  3. Can I downgrade my support plan?
    Yes, you can downgrade your support plan. However, Platinum customers cannot downgrade during their year-long commitment without contacting Customer Success.

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