Understanding Your EngineYard Billing and Pricing

Overview

EY is a subscription-based service with various pricing components. This article provides a detailed breakdown of our pricing structure.

Please note that the pricing page on the Engine Yard website is currently out of date and will be replaced in the coming days.

Engine Yard pricing and billing

Billing frequency

  • Engine Yard support is billed annually by default. Monthly subscriptions are also available at a price premium and are only available with Standard support.
  • AWS resources are billed monthly.

AWS Resource Usage

Pricing for AWS resources depends on the specific resource:

  • RDS, EC2, Elasticsearch, and ElastiCache are billed at the published OnDemand pricing, with an optional 10% discount on EC2 usage from which you may benefit when committing for a year.
  • EBS, EFS, S3, and network traffic are billed with AWS prices.
  • All other AWS resources are billed at the published prices, with a 10% fee for management.

Platform Support for Instances

Platform support is charged annually on a per-instance basis, with standard per-instance pricing as follows:

  • Standard: $2160 per annum
  • Gold: $4320 per annum
  • Platinum: $5400 per annum, with a minimum of 4 instances billed per Platinum environment.
  • If running 6 or more instances in an environment, a discount of $600 per additional instance per annum is applied after the fifth. For example, a 7-instance environment will benefit from a $1200 per annum discount.

Customers in stacks older than v7 will have a flat 20% increase over the prices listed above. This is because older stacks are harder to maintain and therefore require an additional investment on our end.

Platform Support for Amazon RDS

Standard Amazon RDS pricing is as follows:

  • Standard: $9600 per annum
  • Premium: $14400 per annum
  • Platinum: $21600 per annum

Account maintenance fee

On top of the items above, a flat $1200 Account Maintenance fee is applied annually at the account level.

Professional services

Professional Services are charged at $370/hr and billed with the next monthly invoice after the Professional Services work took place.

Billing and Payment Issues

For issues related to billing and payments, please raise a ticket with Central Finance Support.

FAQ

Q: What is the commitment period for EngineYard's subscription?
A: The commitment is normally annually, but monthly plans are also available at a 45% premium. Monthly plans are only available with Standard support.

Q: How are AWS resources billed?
A: AWS resources are billed at published OnDemand pricing, with a 10% discount when committing for a year. EBS, EFS, S3, and network traffic are billed at AWS prices. All other AWS resources are billed at published prices plus a 10% margin for managing fees.

Q: How can I raise a ticket for billing and payment issues?
A: Billing and payment issues are handled by the Finance Team, and related queries should be addressed to the Central Finance Help Center.

Q: Why has my billing changed?
A: Pricing changed effective from 1 March 2024 as detailed in this article. Customers were notified by email on 1 March 2024, with reminders sent on 7 March and 14 March. 

Comments

Article is closed for comments.