Troubleshooting Redis Installation and Operation Issues on Stack v7


If you are experiencing issues with the installation and operation of Redis on Stack v7, this guide is for you. The problem typically manifests as Redis failing to work despite following a guide and making modifications. You may have set up environment variables and created an include in Cookbook as per the guide, but still encounter problems. The error logs may indicate a failure but do not provide a clear reason for the issue. The root cause of the issue is often incorrect file ownership, which prevents Redis from starting.


The solution to the issue is to correct the ownership of certain files that are preventing Redis from starting. Follow these steps:

  1. Check the ownership of the files in the /data/redis/ directory.
  2. Change the ownership of the files dump.rdb and redis.log to the user 'redis' and the group 'redis' using the command: 
    chown redis:redis /data/redis/dump.rdb /data/redis/redis.log
  3. Start Redis using the command: 
    systemctl start redis-server.service

After these steps, Redis should start and run correctly.


Incorrect file ownership can prevent Redis from starting on Stack v7. By checking and correcting the ownership of the files in the /data/redis/ directory, you can resolve this issue and get Redis to start and run correctly.


  1. What if Redis still doesn't start after changing file ownership?
    Ensure that you have correctly changed the ownership of the necessary files and try restarting Redis. If the problem persists, there may be other issues at play. Contact support for further assistance.
  2. How can I check the ownership of a file?
    You can check the ownership of a file using the `ls -l` command in the terminal. This will display the owner and group of the file.
  3. What does the `chown` command do?
    The `chown` command changes the owner and group of a file or directory. In this case, it is used to change the ownership of the dump.rdb and redis.log files to the 'redis' user and group.


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