Overview

Customers who have requested for their account to be cancelled and all services to be shut off may still receive an invoice for upcoming charges. This can lead to confusion and concern about these charges, with customers requesting for the services to be removed to avoid further billing.

Solution

The charges on the invoice represent the usage of services up to the point of cancellation request, not for any services post-cancellation.

• Rest assured, your account will not be charged moving forward.
• Any necessary corrections will be made during the next invoicing process.

If there are any questions or concerns, please reach out to the support team for further clarification.

Summary

Invoices received after account cancellation represent charges for services used up to the point of cancellation, not post-cancellation. Your account will not be charged moving forward and any necessary corrections will be made in the next invoicing process.

FAQ

Q: Why did I receive an invoice after cancelling my account?
A: The invoice represents charges for services used up to the point of cancellation, not post-cancellation.

Q: Will my account be charged moving forward?
A: No, your account will not be charged moving forward.

Q: What if there are errors in the invoice?
A: Any necessary corrections will be made during the next invoicing process. If you have any concerns, please reach out to the support team.