Engine Yard Support

Manage your Account Enabling Two Factor Authentication Upgrade a Free Trial Account to a Full Account Before You Begin: Set Up Your AWS Account And User About Accounts Canceling your account Managing Multiple Logins

Manage your Environment Restricting the users' access based on their location User not able to add non-EOL servers Environment Time Zone Encrypted EBS New Relic Infrastructure Agent Create an Environment for an application

Deploy your Application Deploy a webpacker app on Engine Yard Cloud Add Button disappears after page load Deploy from Your Dashboard Deploy from the CLI (Engine Yard CLI User Guide) Customize Your Deployment Environment Variables

Manage Your Instances Which type of GoDaddy certification is indicated? Set up permanent ability to SCP between environments Autoscaling of application instances Instance Limits for Your Account Restarting an instance Modifying Instance Volumes

Manage your Database Database Snapshot vs Database Backup Deleting rows from a DB table doesn't reduce disk allocation Import Heroku Database into Engine Yard Cloud About Database Replica Promotion Access Your Database Remotely Through an SSH Tunnel Backup the Database

Manage your IP Addresses Nginx logs local IP address in the access logs About IP Addresses on Engine Yard Cloud Manage IP Addresses Delete IP Addresses Set up Domains and DNS Use Application Slave IP Addresses

Work with SSH (Secure Shells) Install a Public Key to an Environment Member Key Pair Management Set up SSH keys Add an SSH key to an Environment Connect to Your Instance Using SSH Add SSH keys from Windows

Monitor your Application Filesystem Health Checks About Monitoring Your Application Set up Application Monitoring About Alerts for Your Environment Monitor Application Uptime View Usage Graphs

Troubleshooting Alert: Statuscheckfailed_instance Unable to ssh at server due to invalid key "StatusCheckFailed_System..." monitoring alert Provision of SSL Certificates Failes System Inaccessible After Database Restart Database backup process failures Reference

Migrate Applications Upgrade to the Latest Ruby Version Move Your Application to a Different Region Migrate to Engine Yard Cloud Upgrade Steps Template

Customize Resque workers stop to queue jobs S3 Asset Storage HTTP/2 is coming to Engine Yard Custom Chef Recipes — Examples & Best Practices Customize Your Environment with Chef Recipes Obtain and Install SSL Certificates for Applications

Early Access Do You Have Ideas, Questions, or Suggestions for Early Access Features? Engine Yard Early Access Use Nginx 1.6.0 on Engine Yard Use Instance Update on Engine Yard Use ext4 Linux File System on Engine Yard Use Elastic Load Balancing with Engine Yard Cloud

Instance Provisioning API Early Access Use the Instance Provisioning API on Engine Yard Cloud Get Environment Data Add an Instance Remove an Instance Get Instance Provisioning Status

Upgrades and Tools PHP Version Upgrade Breaks Application Use M2 instances Working with /mnt size on EY Cloud Instance and Stack EOL Use M4 Instances Use C4 Instances

Engine Yard Gentoo 16.06 Engine Yard Gentoo 16.06 Technology Stack Custom Chef Migrating Custom Chef Recipes from V4 to V5 Migrate From Engine Yard Gentoo 12.11 (Stable-V4) To Gentoo 2016 (Stable-V5) With Custom Chef Differences in the V5 stack from our stack older versions Docker on stable-v5

Engine Yard Gentoo 12.11 Engine Yard Gentoo 12.11 Technology Stack Use Engine Yard Gentoo 12.11 Engine Yard Gentoo 12.11 FAQs

Engine Yard Gentoo 2009 Engine Yard Gentoo 2009 Technology Stack

Elixir Deployment Elixir Platform Overview OTP Cluster

PHP Use Composer for PHP Set Up a Local PHP Environment Deploying & Scaling Magento Community Edition 1.8.x on Engine Yard PHP Performance I: Everything You Need to Know About OpCode Caches

Ruby Using Memcached with Ruby on Engine Yard Cloud

Billing/Finance How long do I have to pay my failed charges? I've cancelled my account, why am I being charged? Can I view my billing history and who on my account can see billing history? How do I update my credit card information? How can I estimate my monthly bill? My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended?

Migration Team Documentation Legacy Instance Migrations Non-VPC to VPC Migrations

Work with Riak Databases Use Riak with Engine Yard Cloud Choose a Riak Storage Backend Riak Clients for Your Application

Manage Your Clusters Clusters Redefined Size Your Cluster Supported Storage Types

Add-ons Best Practices for Using a Custom MongoDB Environment with Engine Yard Cloud Monitor Applications with the AppFirst Add-on Monitor Applications with the New Relic Add-on Extend Engine Yard Cloud with Partner Add-on Services

News and Notes

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Announcements

Engine Yard Release Notes

Engine Yard Known Issues

Security Updates

Announcements 2017.12.29 - Platform Maintenance Stable V5 Now GA Pending Engine Yard Sale Announcement: Badgeville integration into Zendesk Announcement: New Help Center look and Functionality AWS S3 Storage Now Available

Engine Yard Release Notes Engine Yard - Upcoming Releases Engine Yard Release Notes- March 2018 Engine Yard Release Notes- February 2018 Engine Yard Release Notes - January 2018 Engine Yard Release Notes- December 2017 Engine Yard Release Notes- November 2017

Engine Yard Known Issues Recent deployment issues via Bundler version-locking Dashboard prompting to 'Repair Firewall' PHP 5.4 is the version available by default: if you need PHP 5.3 Upsizing from 32 bit to 64 bit instances Redis Upgrade Does Not Automatically Restart Server Adding a utility instance to an existing solo instance results in an incorrect memcached address

Security Updates Meltdown and Spectre Response August 30, 2017 - RubyGems security vulnerability ImageMagick Imagetragick Vulnerability Datadog Security Incident OpenSSL May 2016 advisory PagerDuty Security Incident

Help Desk Basics

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Help Desk Basics

Help Desk Basics Engine Yard Ticket Escalation - FAQ Removing log files to increase disk space Viewing your support tickets Filing Support Tickets Keep Up With Engine Yard Release Updates, Stack, Community, Documentation ...

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Featured articles

Deploy a webpacker app on Engine Yard Cloud

Alert: Statuscheckfailed_instance

Unable to ssh at server due to invalid key

PHP Version Upgrade Breaks Application

Legacy Instance Migrations

Engine Yard Ticket Escalation - FAQ

News and Notes

Announcements

2017.12.29 - Platform Maintenance
Stable V5 Now GA
Pending Engine Yard Sale
Announcement: Badgeville integration into Zendesk
Announcement: New Help Center look and Functionality
AWS S3 Storage Now Available

See all 13 articles →

Engine Yard Release Notes

Engine Yard - Upcoming Releases
Engine Yard Release Notes- March 2018
Engine Yard Release Notes- February 2018
Engine Yard Release Notes - January 2018
Engine Yard Release Notes- December 2017
Engine Yard Release Notes- November 2017

See all 84 articles →

Engine Yard Known Issues

Recent deployment issues via Bundler version-locking
Dashboard prompting to 'Repair Firewall'
PHP 5.4 is the version available by default: if you need PHP 5.3
Upsizing from 32 bit to 64 bit instances
Redis Upgrade Does Not Automatically Restart Server
Adding a utility instance to an existing solo instance results in an incorrect memcached address

See all 11 articles →

Security Updates

Meltdown and Spectre Response
August 30, 2017 - RubyGems security vulnerability
ImageMagick Imagetragick Vulnerability
Datadog Security Incident
OpenSSL May 2016 advisory
PagerDuty Security Incident

See all 32 articles →